Finding useful information


Looking for a specific hospital? Need to find information about a ward? Want to know what to expect from your hospital visit? Take a look at some of our frequently-asked questions to see if we can point you in the right direction.

How do I find directions to a hospital?

The 6 hospitals are shown on the homepage and the hospitals and wards page where you will find a map, directions and information about transport links and car parks for each hospital.

How do I find out what facilities are available at each hospital?

Click on the ‘hospitals and wards’ section and click on the name of the hospital you are interested in. This will take you to a page about that particular hospital. On the left-hand-side menu you will see a link called ‘hospital facilities’ which will detail the facilities which that hospital provides.

How do I find information about a ward?

Click on the ‘hospitals and wards’ section. Underneath each hospital there is a section in the left-hand-side menu called ‘search for a ward, unit or clinic’. Click on this link and it will take you to an A-Z finder which lists all of the wards in that hospital.

If the number of the ward you are looking for is between 1-10, click on the 1-10 button. If you are looking for a unit or clinic which doesn’t have a number e.g. Endoscopy unit, click the first letter of its name, which in this case would be E. Take a look at the A-Z finder video for further details.

How do I find information about a service or department e.g. cancer services or radiology department?

Click on the ‘services and treatments’ section. On this page you will see an A-Z finder. Click on the first letter of the department or service you are looking for, and this will give you a list of all the services and departments beginning with that letter. If you can’t find what you are looking for, try thinking if it has another name. If you still can’t find it, you can always use the ‘search’ facility.

How do I find contact information for a service or department?

Once you have found the department you are looking for, there will be a page in the left-hand-side menu called ‘contact us’. This will provide you with the contact details for that department. There is also a ‘contact us’ link at the top of every page for general enquiries.

How do I find out how a department compares with other local and national hospitals?

Once you have found the department you are looking for, there will be a page in the left-hand-side menu called ‘how do we compare’.  This page will provide information, statistics and graphs which show how a department compares with other hospitals both locally and nationally. This information is not available for all departments.

How do I find out about a treatment I am going to have?

Click on the ‘services and treatments’ section. On this page, click on ‘treatments’ in the centre top of the page. From here you will see an A-Z finder. Click on the first letter of your condition or treatment. For example, if you would like more information about x-rays, click on the X button and this will give you a list of treatments beginning with that letter. From here you can access information about your treatment, including what will happen before you arrive in hospital, what will happen to you during your stay, and what to expect afterwards.

How do I find out how to make an organ donation?

You will find this information on the organ donations page within the patient and visitor guides section.

What will happen to me when I come in to hospital?

If you are coming in to hospital for treatment which does not require you to stay overnight, you can find information about your stay on the outpatients pages within the patient and visitor guides section.

If you are coming into hospital and are staying for at least one night, then you can find information about your stay on the inpatients pages within the patient and visitor guides section.

What happens if I have special needs?

If you have special needs, you can find information about the services we provide on the individual needs page within the patient and visitor guides section.

I am coming to visit someone in hospital, what do I need to know?

Information for visitors can be found on the visiting arrangements page within the patient and visitor guides section. Also each ward, unit and clinic will have information about visiting hours.

How do I make a complaint?

The complaints procedure information is located on the complaints procedure page within the patient and visitor guides section.

Who do I talk to if I have a concern about my treatment?

Information about who to talk to if you have a concern can be found on the have your say page within the patient and visitor guides section.

What is a Foundation Trust?

Information about Foundation trusts can be found on the NHS Foundation Trust Status pages within the About Us section.

How can I access the latest news?

The ‘news’ stories on our website contain articles  from our hospitals.

News stories can be found in two places. They are listed in the ‘news’ section of the site and also in the news box which will appear on the right-hand side of most pages.

The news page will list all the news stories about Newcastle Hospitals. The menus on the left-hand side will only show you news stories related to that topic, for example, if you click on ‘Freeman Hospital’ you will see a list of news stories relating to the Freeman Hospital.

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