Coronavirus latest information and advice

This page provides the latest information on changes we are making to help respond to coronavirus and protect our patients, visitors and staff

  • If you have symptoms
  • Your hospital appointment
  • Planning for appointment changes in the future
  • Visiting hospitals

Please follow the Government's latest advice on Coronavirus. People are only allowed to leave their home for the following very limited purposes:

  • shopping for basic necessities, as infrequently as possible
  • one form of exercise a day - for example a run, walk, or cycle - alone or with members of your household;
  • any medical need, to provide care or to help a vulnerable person; and
  • travelling to and from work, but only where this is absolutely necessary and cannot be done from home.

We are aware that there are some social media posts circulating about our hospitals being 'locked down' and other misinformation. This is NOT the case. Could we ask everyone not to share or re-tweet these posts unless they come from reliable and trusted sources such as and our Newcastle Hospitals official accounts. We will continue to share the most up-to-date advice here. Thank you.

Drop-in clinics

Hearing aid repair service

Appointments are limited to allow us to adhere to social distancing regulations in our waiting areas, so these appointments will be for emergency repairs only e.g.broken earmoulds. Please only book an appointment if it is an emergency. 

For all other repairs and hearing aid maintenance, we are providing a postal repair service.

To arrange a postal repair or to book an appointment please contact Audiology:

Telephone: 0191 223 1043                          

Text message only: 07766 087 036




If you have symptoms

Stay at home if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly
  • loss or change to your sense of smell or taste - this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

Do not go to a GP surgery, pharmacy or hospital. You do not need to contact 111 to tell them you're staying at home.  Testing for coronavirus is not needed if you're staying at home.

  • if you have symptoms, stay at home for 7 days
  • if you live with other people, they should stay at home for 14 days from the day the first person got symptoms

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible.

Read this important advice about staying at home.

Vulnerable children and coronavirus

If your child is currently receiving treatment from us, it is really important you continue to follow the advice and instructions given by your clinical team.

If you are worried that your child is unwell please follow the ‘if you have symptoms’ advice on this page.

Knowledge about coronavirus is still incomplete but current evidence suggests that most children who acquire coronavirus remain well or with very mild symptoms and do not need treatment.

However certain children may be more vulnerable to coronavirus because of pre-existing conditions.

Examples of children considered as ‘vulnerable’ to severe infection are those with:

  • Chronic lung disease including cystic fibrosis, severe asthma and chronic lung disease of prematurity (needing oxygen)
  • Chronic heart disease
  • Chronic liver disease
  • Chronic neurological disease including neurodisability and cerebral palsy
  • Diabetes

Weakened immune system such as:

  • Children having chemotherapy or other treatment for malignancy
  • Children who are born with an immunodeficiency (primary immunodeficiency)
  • Immunosuppressive medications – this includes biologics, long term steroids and other medicines that dampen immunity*
  • Children post bone marrow transplant (until they have normal immunity back, usually after the all-clear to receive live vaccines)
  • Problems with your spleen (asplenia or functional hyposplenia) including sickle cell disease

Please do not stop or reduce ANY of your medications unless advised by your specialist team

The following advice is intended to keep children as safe as possible: 

During the coronavirus pandemic, vulnerable children and their siblings should have social distancing measures in place including:

  • staying away from anyone unwell
  • staying at home
  • avoiding large gatherings
The latest guidance is available here:


As per national we have reviewed our approach to visiting which is only allowed if: 

  • the patient is receiving end-of-life care – this is at the discretion of the nurse in charge
  • the patient needs to be accompanied  for specific care needs as part of their ongoing caring package
  • they are a partner or birthing partner accompanying a woman in labour


  • one parent or carer is allowed to visit their child or baby on our neonatal unit 

No children are allowed to visit at all

Please follow all our infection control measures if you do come to hospital and wash or gel your hands as soon as you enter a ward or unit.

Maternity services

We have reviewed our approach to our maternity services until further notice, to keep our staff and patients safe. You can find out more about the changes to maternity services here.


No-one will be allowed to accompany women into the Scan room or when being assessed on the Maternity Assessment Unit. 

Birthing partners

One birthing partner is allowed on the delivery suite and in the birthing centre. 


No visiting at all on wards: 32, 33 & 34 

If you are waiting for a patient, please do this outside the hospital grounds. 

Thank you for your co-operation and understanding during this challenging time.


Your hospital appointment - outpatients

We are currently running a significantly reduced outpatient service. If you had a non urgent appointment arranged at some point during the coming weeks, you should have been contacted directly to rearrange.

Some outpatient clinics will be offering telephone consultations as an alternative to face-to-face consultations. You may have been contacted about this already.

We understand some patients will be concerned about travelling into hospital. If you would like to rearrange your appointment you should contact our appointments booking centre on 0191 2824444 which is open Monday to Friday, 8.30am to 5.00pm. 

Please only contact our appointments booking centre if it’s absolutely necessary as we are very busy with calls.

Planned surgery

We may need to postpone planned (elective) surgery and will contact patients directly about this.

Planning for appointment changes in the future

We plan to offer more telephone consultations where we can to avoid unnecessary visits to hospital.

We may also need to postpone and rebook some non-urgent outpatient appointments, diagnostics and planned surgery.

Please check our website and social media channels for updates.

Public Health England Advice

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

You can find the latest information and advice from Public Health England at

Washing your hands

© Copyright Newcastle upon Tyne Hospitals NHS Foundation Trust 2020 Site by TH_NK