Newcastle’s Emergency Department rated among the best in the country

The findings from the 2012 Accident and Emergency Survey for The Newcastle upon Tyne Hospitals NHS Foundation Trust have been published by the Care Quality Commission (CQC) today, and demonstrate that patients who have come to Newcastle’s Emergency Department were happy to rate their experience there most favourably.

What do our patients think about the A and E Department at the Royal Victoria Infirmary, Newcastle?

The great news is that Newcastle performs ‘better that other Trusts’ in some extremely important areas with patients responding positively to:

  • Were you given enough privacy when being examined or treated?
  • Did a member of staff say one thing and another say something different?
  • In your opinion, how clean was the A and E Department?
  • As far as you know, was your GP given all the necessary information about the treatment or advice that you received in the A and E Department?

The Trust was rated ‘about the same’ in all other areas - there were no areas where the Trust was rated as ‘worse than other Trusts’.

Helen Lamont, Nursing and Patient Services Director, said: “The Trust welcomes the publication of the Care Quality Commission benchmarked results of the fourth survey of Emergency Department patients in NHS trusts in England. Not only do these results show how we perform against other acute NHS Trusts, but they also show how we have improved over time and help us identify any areas for further improvement.” 


More information

For more information, please contact Lynn Watson, Marketing Projects Lead on 0191 223 1543.

Notes for Editors

  1. Full results and benchmark data is published on the survey co-ordination centre website from 6 December 2012 at www.nhssurveys.org
  2. For queries regarding the national patient survey programme or to provide feedback on the publication, please contact the CQC survey team at patient.survey@cqc.org.uk
  3. The survey, carried out by The Picker Institute on behalf of the Newcastle upon Tyne Hospitals Trust, asked the views of patients who had been seen in our Emergency Department during February 2012. In particular, patients were asked what they thought about different aspects of the care and treatment they received.
  4. Since the 2008 survey, Newcastle’s Emergency Department has relocated from the old Newcastle General Hospital site to new purpose built accommodation at the Royal Victoria Infirmary in the centre of Newcastle upon Tyne as part of the Transforming Newcastle Hospitals scheme. This now means that all acute specialties are readily available on site to the Emergency Department team, along with state of the art equipment and most comfortable surroundings for patients. We even have a roof top helipad for the receipt and transfer of patients from across the north of England who require emergency care. This makes Newcastle’s Emergency Department one of the largest in the north of England and one which is rated very positively by our patients.
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