Staff recommend Newcastle Hospitals as a place to work or receive treatment

Staff working at The Newcastle upon Tyne Hospitals NHS Foundation Trust have confirmed they would recommend the Trust to others as a place to work or receive treatment. That is one of the top scoring findings revealed in 2014’s NHS National Staff Survey.

The annual survey is an important way for the views of NHS staff to be heard and to help inform improvements in quality, safety and the delivery of health services. As one of the largest employers in the region with over 14,000 staff working in hospitals, walk-in centres and caring for patients in their homes and other community settings, the results are important for the Trust, and this year’s survey shows that our staff are feeling very satisfied with the quality of work and patient care they are able to deliver. 

The survey’s overall indicator of staff engagement placed the Trust in the best 20% of acute hospital trusts in the country. This finding is based on the response to three key survey questions: staff motivation at work; the ability to contribute to improvements at work; and staff recommending the Trust as a place to work and receive treatment. 

Other key findings show that Newcastle Hospitals compares favourably in a number of other areas, including:

  • staff believing the Trust provides equal opportunities for career progression or promotion – our score means the Trust has one of the top five ranking scores in the country.
  • a reduction in the percentage of staff feeling work pressure, and experiencing harassment, bullying or abuse from patients, relatives or staff in the last twelve months.
  • the percentage of staff reporting good communications between senior management and staff.

However, the Trust is not complacent about the scores. Dee Fawcett, Director of Human Resources at Newcastle Hospitals, said: “These results represent a positive outcome for the Trust at a time when staff continue to work very hard to meet continuing patient demand. They show that our staff are very proud of the quality of healthcare provided to our patients, and we know that the experience of staff at work is important to the successful delivery of a positive patient experience.

“It is particularly pleasing that we have maintained our position as one of the best 20% of acute Trusts, and that our staff remain confident in making this recommendation.

“We are also very aware that this survey took place during a challenging period for the NHS and we will carefully review and consider all the results. Our strategic objective is to be recognised as the NHS employer of choice, and we will listen to and reflect on feedback so by working in partnership, we continuously improve our services and environment for both patients and staff.” 


More information

For more information, please contact Dee Fawcett, Director of Human Resources on tel: 0191 223 1341. 

Notes for Editors

  1. Full staff survey results from all NHS Trusts are available at: www.nhsstaffsurveys.com
  2. 445 Newcastle Hospitals staff participated in the survey, equalling a response rate of 53% which is in the highest 20% of acute trusts in England, and a slight improvement on 2013 response rates.
  3. The NHS Staff Survey results are structured under seven headings – the four staff pledges from the NHS Constitution plus three additional themes of staff satisfaction, equality and diversity and patient experience. 
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