Outstanding care


CQC Inspection Outcome - Outstanding

The Newcastle upon Tyne Hospitals NHS Foundation Trust is delighted to announce that the independent health and social care regulator, the Care Quality Commission (CQC), has rated its services, and the staff who provide them, as 'Outstanding'.

In January this year, a team of more than 80 Inspectors, made up of doctors, nurses, other healthcare professionals, managers and patients with vast experience of using healthcare services, visited our hospitals and community teams to complete announced and unannounced inspections.

They examined each of the Trust’s clinical pathways and services, making a decision on whether they were safe, effective, caring, responsive and well-led.

The CQC spoke to patients, relatives, staff and sought views from our external partners to develop a detailed understanding of the culture, governance, leadership and the quality of care we deliver to our patients.

The formal announcement made by the Chief Inspector of Hospitals, Sir Mike Richards, on Monday 6th June was of the highest accolade possible – a rating of ‘Outstanding’ - which includes the Freeman Hospital, Royal Victoria Infirmary and the Dental Hospital.  The Newcastle Hospitals is one of only five Trusts in the country, and the first for a teaching or specialist (tertiary) healthcare provider, to receive an ‘Outstanding’ rating.

Sir Leonard Fenwick, Chief Executive, paid tribute to the Trust’s 14,000 plus dedicated staff and says: “The CQC inspection process is impressive and rightly testing. This is a truly remarkable achievement and which has not before now been achieved by any other teaching hospital or tertiary provider.

“The excellent outcome achieved is a testament to each and every member of staff and it is a celebration of the work they put in every day to deliver “healthcare at its very best with a personal touch.  Without expectation all staff have contributed to this success which rightly recognises Newcastle upon Tyne Hospitals as one of the best providers in the UK.”

The CQC reported on the strong sense of pride all staff expressed about their work and the dedication and commitment all of those whom we serve both here in the North East and beyond.

The following quote has been taken directly from the final report and perfectly summarises the overall findings:

“Managers and staff created a strong, visible, person-centred culture and were highly motivated and inspired to offer the best possible care”.

To see the CQC outcomes and full report visit: http://www.newcastle-hospitals.org.uk/about-us/trust-performance.aspx

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