08.08.2018

Hearing aid repair sessions at North Tyneside General Hospital are changing

From Monday 5 November 2018, audiology patients living in and around the North Tyneside area will need an appointment to access the hearing aid repair service held at North Tyneside General Hospital.

Newcastle’s Freeman Hospital’s audiology department are making changes to the current arrangements following the results of a survey of patient views and regular feedback received by the clinic.

Directorate Manager Margaret Gray said: “Our hearing aid repairs service in North Tyneside is extremely popular with around 140 - 160 patients attending the drop-in sessions each week.

“We know that many of our patients like to get their hearing aids repaired as quickly as possible, so they can get on with the rest of their day.  This often means patients turn up before the clinic opens, to ensure that they are seen first by our audiologists.

“We try to make sure that everyone who attends our clinics is seen as quickly as possible.  However, the number of patients who arrive early makes it extremely difficult for our audiology staff to provide the outstanding service our patients expect, in a timely fashion”.

To avoid unnecessary lengthy waits, from Monday 5 November 2018 a 15 minute appointment for basic hearing aid repairs can be made by calling the Freeman Hospital’s audiology department. Following the induction of this new system, patients will no longer be seen without an appointment. 

To make an appointment call the Freeman Hospitals audiology department on 0191 223 1043 and choose option 4.  Alternatively patients can email tnu-tr.audiology@nhs.net

Kate Johnston, Head of Audiology added: “We really want to make our services as easily accessible as possible.  By arranging appointments at a time to suit our patients, we can make sure everyone is seen without having to wait for an audiologist to become available.

“There are also a number of options for patients in need of re-tubing, supply of batteries and information about hearing loss, with drop in sessions run by national charity Action on Hearing Loss (formerly RNID) at various centres.”

Hear to help: North Tyneside drop-in hearing aid support

 Location and Dates of service  Time

Choppington Disability Group

Stakeford & Bomarsund Welfare, Gordon Tce West, Stakeford, Choppington NE62 5UD.

Drop-in on the 1st Friday of Feb, Apr, Jun, Aug, Oct, Dec

10.30 – 11.30 am

 

Cramlington, Grenville Court (Anchor Housing), Megstone Ave, Cramlington NE23 6UJ

2nd Wednesday of Jan, May, May, Jul, Sep, Nov,

10.00 – 11.00 am

 

Seaton Delaval, Valley Council Offices, 20 – 22 Astley Rd, Seaton Delaval NE25 0DG

Drop-in on the 1st Tuesday monthly

2.00 – 3.00 pm

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