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"You organizing four different procedures in one visit was so efficient that instead of numerous visits everything was done in one. Many thanks for a very smooth, efficient and most important, very considerate experience."  Mr KS

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Patient and visitor information

Before your visit

Before arriving for your outpatient appointment, there are a few things you should do.

If you can’t make it to your appointment, please let us know right away. We can then rearrange your appointment, and give your appointment to someone else, reducing waiting times and saving money.

If there are any preparation instructions in your appointment letter – such as not eating or drinking – please make sure you follow them.

Please let us know if you have any particular needs – for example a foreign language or sign language interpreter, or mobility issues such as needing a wheelchair.


Travelling to hospital

Please get to the clinic at least 10 minutes before your appointment time. Check that you know how to get to the hospital: we have maps, contacts and directions to all our hospitals.

If you have a medical condition that means you can’t travel by car or public transport, you may be able to travel by ambulance.

You can also plan your journey on public transport using the Nexus online journey planner.

What to bring

Please bring:

  • Your appointment card or letter
  • A urine specimen (if requested)
  • Your medication in original packaging or a copy of your full prescription from your GP (this includes oral contraceptives)
  • If you have one, a card which details current treatment, for example a steroid card or anticoagulant card.
  • A prescription exemption certificate if you have one.
  • A small amount of change for newspaper etc
  • A book/magazine to fill your time
  • Any equipment you need such as walking stick, frame or wheelchair

Don’t Bring

  • Large amount of money or valuables

It is very important that you tell the nursing and medical staff about the tablets or medicines that you are taking and which you have brought to hospital. Please tell them if you obtain your medicines in a medication organiser, for example a Dossette or Medidos box.

It is important that you alert the medical and nursing staff if you have any allergies (for example, to certain drugs or latex) or if you have had any adverse reactions to medication and this will be recorded in your records.

Travel costs

If you are on certain types of benefit, you may be entitled to help with your travel costs. Please ask at the Cashiers Office for details. If you are eligible, you will need to bring proof of benefits, travel costs and an authorised confirmation of your attendance issued by the department that you have attended.

Please note that costs (at public transport rates) will only be covered to and/or from the address on your benefit book (or documentation). Travel expenses for anyone who escorts you are only payable if there is a medical need and you have proof of this.

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