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Patient quote

"I've been in and out of many hospitals and yours is the only one I've been sad to leave" Mr J McL

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Can I get involved?

We are an NHS Foundation Trust. If you are interested in becoming a member, please contact the Foundation Office on 0800 0150136 or view the "Membership details" section of the site.

 

Patient and visitor information

Leaving the hospital

 

   


How will my discharge be arranged?Show [+]Hide [-]

The staff on the ward will discuss your needs with you before you leave hospital.

Medicines

Once it has been decided that you are to be discharged,  you may need to wait for any medication to be dispensed from the hospital pharmacy. No charge is made for medicines supplied to you when you are discharged from an inpatient stay.  If you have any questions or concerns about your medication once you have been discharged please telephone the Medicines helpline.

Your GP

We will tell your GP that you have left hospital and will give them information about the treatment that you have received. You should talk with your GP about getting further supplies of medication. As an outpatient you may be getting a regular supply of drugs and medicine from the hospital.

Appointments

Make sure that you have an appointment card detailing any follow-up appointments that have been arranged.

Certificate

If you require confirmation of discharge for health insurance purposes, please ask the staff for a certificate of discharge.

Valuables

Please keep the receipt given for your valuables safe and, before you leave the ward, remind staff to return any valuables that you have handed over for safe keeping to you before you leave the ward.  If you had a large amount of cash, please speak to a nurse, as this may be given back in the form of a cheque, unless cash is asked for and 48 hours notice given. If your discharge is arranged over the weekend, please notify the nursing staff that valuables are being held.

What if I have any comments, suggestions or complaints about my stay?Show [+]Hide [-]

We hope that the service we provide is satisfactory in every respect. However, your views can help us to make improvements. If you have any comments, suggestions for improvement or concerns, please let us know.

You can discuss any concerns with the nurse in charge or the doctor looking after you as in many we can sort things out straight away. Alternatively, if you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) aims to advise and support patients, their families and carers and provide information on NHS services. This service is confidential and can be contacted on 0800 032 02 02.

If you wish to make a complaint, hospital staff and PALS can provide information on how to do so.

Any formal complaints should be addressed to:

Mr L R Fenwick CBE
Chief Executive
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Freeman Hospital
High Heaton
Newcastle upon Tyne 
NE7 7DN

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