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Contact: (0191) 233 6161 - Switchboard and ask for our Cashiers Office

We have a Cashiers Office at both the Royal Victoria Infirmary and Freeman Hospital where our cashiers staff look after the handling of many types of financial transactions including the following:

Patient travel expenses

If you are on a low income or meet specific qualifying benefits or allowances and your journey meets certain criteria, you may be eligible for reimbursement in part or full for any fares incurred when travelling to one of our hospitals under the Hospital Travel Costs Scheme (HTCS). As an NHS organisation we are responsible for the administration of HTCS with the support of Jobcentre Plus offices and the Pension Service who will confirm your entitlement of qualifying benefits.

To claim travel expenses, on the day of your appointment you should bring proof that you receive a means-tested benefit - such as tax credits or income support. Bring the bus, train or metro tickets you have used, then ask for a travel expenses claim form at the department you attend.

Alternatively, go to the cashiers office at the RVI or Freeman, and ask for an 'HC5' form.

You can find out more information about help with travel costs to receive NHS treatment.

Payment of invoices

Payments for invoices can be made directly to one of our cashiers offices or by debit or credit cards over the telephone.  Contact our switchboard on (0191) 233 6161 and ask to be put through to one of our cashiers offices where a member of staff will be happy to assist you.

Charitable donations

If you would like to make a charitable donation to the Newcastle Hospitals you can do so very easily at one of our cashiers offices where your donation will be gratefully received and a receipt provided.

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