Patient and visitor information

Sign Language Interpreter Service

Welcome

Newcastle NHS is delighted to enable British Sign Language users to contact us using a Sign Language interpreter, through the InterpretersLive! Service, provided by Sign Solutions.

 

Service Availability

Our InterpretersLive! video service hours are 08.00 to 24:00, 7 days a week. If an Interpreter is not immediately available, you can hold or retry later. Outside of these hours please contact us to pre-book an Interpreter who can be online within 30 minutes.

Minimum Requirements

This service is accessible via a Windows supported devices and Apple Mac. When accessing the service for the first time via IPad or Android device contact us for your free App invitation. You need a webcam and a broadband upload speed of 1mb and Flash player.

The service is compatible with the following browsers;

Google Chrome version 27 and later, Mozilla Firefox version 38 and later,Opera version 23 and later, Microsoft Internet Explorer version 10, Apple Safari version 6 and later (Mac OS X only)

Support

If you are having difficulties connecting to the InterpretersLive! Service try watching our Troubleshooting guide

Alternatively, contact Sign Solutions for further help or to provide feedback on the service.

If you wish to make a complaint, please follow the guidelines set out here

Privacy

Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained.


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