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Accident & Emergency Services

Accident & Emergency Services

Contact: (0191) 233 6161 (Switchboard) - Ext 22709

The Accident & Emergency (A&E) Department for our city is located at the Newcastle General Hospital on Westgate Road and is the gateway for those who require immediate hospital attention due to a serious illness or injury. We provide a 24 hour, 7 day a week consultant-led service to the people of Newcastle upon Tyne and surrounding communities, seeing approximately 70,000 new patients each year.

The Newcastle General Hospital is also the major trauma centre for a much wider area, receiving patients from as far afield as Cumbria, with a helipad on site to receive major trauma victims. Here you will have rapid access to highly advanced scanning and diagnostic equipment, 24 hour emergency theatres and intensive clinical care should you need it.


Walk in Centre and Minor Injuries Unit

If your injuries or illness are more minor, you can use the nurse-led Walk-in-Centre beside the A&E, where we see 35,000 patients a year. Or you can use the nurse-led Minor Injuries Unit based in the city centre at the Royal Victoria Infirmary. We treat around 7,000 patients a year here, with 90% of them having to wait less than 20 minutes.

The Walk-in-Centre is open from 8.00 am to 9.00 pm, 7 days a week, while the Minor Injuries Unit is open from 9.00 am to 4.00 pm 7 days a week.

One of the best performing A&E Departments in the UK

Our A&E is consistently one of the top performing A&E departments in the UK with the vast majority of patients seen, treated and discharged or transferred for further treatment within the national 4 hour waiting time target.

The team’s hard work has been recognised by the independent “Dr Foster” awards in the Sunday Times, as well as being highly commended in the “Hospital Doctor" Award for Emergency Medicine Team of the Year 2005/6.  

Transforming the Newcastle Hospitals

We are significantly upgrading our A&E facilities as part of the £300m we are investing in “Transforming Newcastle Hospitals”. In 2009/2010 the A&E Department will be relocated to a purpose-built, dedicated trauma facility at the RVI, housing all relevant specialties and making Newcastle one of the largest emergency departments in the north of England. 

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Contact Us

For medical advice, or if you are unsure whether Accident & Emergency is the right place for you to go for treatment, please contact:

  •  NHS Direct on 0845 46 47 or log on to their website
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