Contact us
The Northern Genetics Service encourages everyone to send us their comments and complaints, as sometimes this is the only way we know where our service may not be fully meeting the needs of users. In this way we can continually improve the service we offer.
Of course, we all like to think we are doing a good job, so we also like to hear form anyone about what we have done well or what people are particularly pleased about, so that we can pass this on to the staff involved.
A continued two way approach to resolving problems and issues is the best way to ensure the optimum patient care.
You can contact us easily by letter, telephone or email:
Address:
Northern Genetics Service
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Institute of Genetic Medicine
International Centre for Life
Central Parkway
Newcastle upon Tyne
NE1 3BZ
Telephone:
0191 241 8600
Clinical Director: Dr Paul Brennan
Telephone: (0191) 241 8758
Directorate Manager: Mrs Helen Warlow
Telephone: (0191) 241 8760
Formal complaints about our service should be addressed to a member of the Management Team or appropriate Head of Laboratory, preferably in writing, as soon as possible after the problem is identified to allow us to investigate promptly.
Please supply as much information as possible.
There are more details here: Formal Complaints
