Seamless transition through the process

Dear Miss Johnson,

As a patient at the Eye Department, my apparently seamless transition through the process, due to yourself and the many staff involved, was admirable, thank you.

The professionalism, care and pleasantness demonstrated was much appreciated.  I am therefore extremely grateful and send my thanks and best wishes to you and your staff.

RM

"This is a first class service"

I feel the need to write to you regarding my experiences as a patient in emergency Ophthalmology today. I was seen by Dr Sandu and Dr Masri, as well as being looked after by several of the nursing team. I was really well cared for from the moment that I presented all the way through to the final diagnosis. The department is obviously extremely busy and despite this, everyone was cheery, highly organised and made me feel comfortable at all stages. The staff were not only courteous and considerate but were highly professional at all times. I was genuinely impressed at how all the different processes involved seemed to come together so smoothly and effortlessly.

This is a first class service and as a patient, I have been made to feel important and very well looked-after. I would be most grateful if you would pass on my heartfelt thanks to the entire team.

Mr I M

My optometrist was most impressed by the results of surgery

Dear Mr Cottrell

I am delighted by the immense improvement in my sight resulting from cataract operations. 

My grateful thanks go to all members of the team involved, for your skill and diligence.  Please also pass on my thanks to all staff for their unfailing kindness and effectiveness.  I could not have had a better outcome.

Best wishes for the future of eye surgery at the RVI

Ms ES

I can for the first time in many years read a newspaper

I would like to go on record and express my appreciation to both you and your staff at the Ophthalmology Department of the Royal Victoria Infirmary.

On my entering the procedure room, I was immediately put at ease by both you and your staff and the subsequent surgery was then conducted in a relaxed but very efficient and professional atmosphere.

Subsequent to the procedure, I have suffered no ill-effects whatsoever and I am quite amazed at the almost instantaneous significant improvement in my vision.  I can, for the first time in many years read a newspaper and do my work on the computer without the need for spectacles!

Thank you once again, and please convey my gratitude and appreciation to all your staff.

Mr A D

"This is a good place to be"

I am writing to express appreciation for the treatment I received from all staff. On several occasions I found myself saying "this is a good place to be". Staff were approachable at all times and the two nurses on night duty were friendly and reassuring.

I regret that I cannot remember the names of the staff I met but please would you convey my thanks for what was for me a very positive experience of an admission to the RVI.

Yours Sincerely

Mrs AW

Thank you letter to Eye Casualty

Hello,

On Thursday 19th May I attended at the Newcastle Royal Victoria Eye Casualty department after I had suffered from a recurrent corneal erosion episode. I was seen by Dr Sandhu and I would like to take this opportunity to leave feedback from my visit.

I am an out patient of another hospital (where I live) and I've been attending the eye clinic there for the last 24 months or so. Towards the end of last year my cornea developed an ulcer which became infected .... This seems a little beside the point, but suffice to say that I attended my local hospital on a regular basis, both to the Corneal Clinic and the Emergency Eye department.

I came to Newcastle's Royal Victoria as I was in holiday in the North East and on advice to find an emergency eye department nearer to where I was staying.

I was stunned by the fantastic level of service which I experienced from the eye casualty department. I don't know what you are doing differently to my local hospital but whatever it is you're doing, it's working and working well.

I've previously waited from 11am until past 5.30pm at the emergency eye clinic at my local hospital and I couldn't believe it when I was seen by Dr Sandhu after only waiting for a matter of minutes.

I thought the model of giving patients their medication immediately by the Doctor after examination was outstanding. A gesture which was very much appreciated by myself, as someone who was unfamiliar with the hospital.

I was thoroughly pleased with the entire experience of attending the eye casualty department. My wife and I were back in the car after just over one hour from when we parked.

Please pass on my personal thanks to Dr Jaswant Sandhu and the Nursing staff who helped me during my brief visit.

Please feel free to contact me again if I could be of any further assistance in providing feedback for a job well done.

Kind Regards,

Mr W

Patient thank you letter for Ward 20

Dear Mr Cottrell

I would like to thank you, your surgical team and all the staff on Ward 20 for the very good care I received during my short stay before and after my eye operation on 12^th November. I had an excellent experience of the NHS and can only say good things about every aspect of your department and the ancillary services. I have had reason to phone on two occasions since (just to have my mind put at rest!) and have been very happy with the help and reassurance I have received. I hope that by 18^th December, my second out-patient appointment, that everything has progressed satisfactorily and I will be able to fly on 23^rd December, the short flight to Southampton.

Very many thanks and regards

Mrs MS

Patient thank you letter for the Eye Department

During the first part of this year, I have had cataract operations on both of my eyes at the RVI, which were extremely successful and for which I am most grateful.

The first was carried out by Mr Strong in January, and the second by Mr Kak in April. The results are truly amazing, and have greatly enhanced my quality of life.

I must pay tribute and give thanks to the whole of the Department’s team of medical and nursing staff, not forgetting the other vital support staff, administrative, porters and domestics, for their expert care and consideration to all the patients who were treated on the same occasions as myself.

I have no doubt that we did not receive any extra special treatment, the impression being that what we experienced is normal practice and an everyday occurrence.

Everything about the experience was superb – from initial reception through to discharge following the procedure.

We who live in the North East are very fortunate that our health care services are among the best in the country and that their direction, provision, and administration of the finite financial resources to fund them are in such capable hands. 

Thank you for all you do and achieve.

Mr DB

Patient thank you letter for the Eye Department

I have been attending the Eye Department of the RVI for many years, initially under Mr Gillie and now under the care of Mr Birch. I continue to be impressed by the care I receive.

My second cataract was removed a week ago. All the staff worked extremely hard, dealing with many patients during the session. The provision of sandwiches, teas and coffee was much appreciated.

It is because of the hard work of the doctors and nurses that so many patients receive their treatment. We are lucky to have such an excellent eye department in Newcastle Upon Tyne Hospitals NHS Trust.

MC

Thank you letter for Corneal Donation

To the family of my donor - I am writing to thank you very sincerely for the gift of my new cornea. 

Three years ago I contracted a very rare infection in my right eye. After many months of painful treatment, and thanks to the care of my excellent consultant, things began to improve. But the infection had left a large scar on the cornea which prevented me from seeing.

In April 2006 I was accepted onto the transplant list and at the beginning of April this year (2007) I had my graft. So far everything has gone very well with no sign of rejection. My sight is now greatly improved and hopefully when the graft has settled down I should be back to normal. 

This would not have been possible without your agreement to donate the corneas of your family member. I will never know anything about that person or what happened to him or her, but I hope that the knowledge of the good that has come out of this, and of my gratitude, may help to ease the sorrow of your loss to some small degree.

Thank you again.

Anon