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Pharmacy Services

Dispensary services

Our outpatient dispensary is managed and staffed by Lloyds Pharmacy.

There are teams of pharmacists, pharmacy technicians and assistant technical officers, all working together to provide a dispensing facility for patients being treated within the Trust and its affiliated services, and for a number of external healthcare organisations (see below).

Prescription collection

Outpatient prescriptions are dispensed in order by a numbered ticketing system while the patients or their representatives wait. Prescriptions can also be left for dispensing and collected at a later time (see opening times below). Discharge prescriptions, in-patient medication and ward supplies are managed by the Trust and made directly to wards and departments, and are distributed at scheduled intervals by the pharmacy portering service.

Opening times

You can find out more about our title="Dispensary Opening Times">Pharmacy Dispensary locations and opening times.


Who can use our services?

Our dispensary services are provided primarily for: Newcastle Hospitals' inpatients and outpatients attending clinics within the Trust; affiliated healthcare facilities; and the Newcastle Fertility Centre. We also dispense private prescriptions for Trust staff, and by prior agreement, for patients being treated at the local private healthcare organisations.

We are unable to dispense NHS prescriptions from your GP (FP10), NHS prescriptions from hospitals intended for dispensing at a retail pharmacy (FP10HP), or hospital prescriptions from other Trusts.

Prescriptions intended for dispensing within our Trust are site-specific and will indicate whether they are intended for the Freeman Hospital or the Royal Victoria Infirmary. It may be possible, by prior arrangement, to have prescriptions dispensed at, or collected from an alternative Trust dispensary. To discuss this, please contact the relevant dispensary manager (see below).

There is also a dedicated Clinical Trials Dispensary within the Northern Centre for Cancer Care for NCCC clinical trial dispensing only. This dispensary is managed by the Trust.

Prescription charges

Charges are applicable for hospital outpatient prescriptions at the standard NHS rate. If you attend as an outpatient, you will be supplied with a maximum of four weeks’ medication, unless a specific course states otherwise, or if the medicine is unavailable through your own GP.

Private prescription charges are variable and are determined at the point of dispensing. An estimate of the charge may be obtained in advance by contacting the relevant outpatient dispensary, but this may be subject to change. Payment facilities at the Pharmacy are limited to cash up to £50.00 or cheque. Card payment facilities are available during limited hours at the Cashier’s Office – an invoice must be obtained from the Pharmacy before payment.

Help with costs

Some people are eligible for exemption from charges for prescriptions and other types of NHS treatment. You can find out more information about the groups of patients that are exempt from prescription charges or those who may be entitled help with costs at Help with health costs or by asking for an HC11 leaflet which explains entitlement. You can also obtain a copy from our Cashier’s Office.

Contact us

For prescription orders and enquiries:

  • Freeman Hospital - tel: 0191 223 1036
  • NCCC Clinical Trials Dispensary - tel: 0191 213 8241 or 213 8242
  • Royal Victoria Infirmary - tel: 0191 282 5026

If you have any enquires about a dispensed medication that you have received, please speak to one of the dispensary managers.

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