About Us


e-Referral is a national service that lets you choose your hospital or clinic, and book your first appointment.

When you visit your GP and agree that you need to see a specialist, e-Referral allows you to:

  • choose the time and date of your first hospital appointment
  • choose which hospital or clinic you want to attend
  • book an appointment during your GP visit, or later on the phone or via the internet.

This helps you to find an appointment to suit your needs, and go to a location that’s convenient for you.

How does e-Referral work?

e-Referral tells your GP which hospitals or clinics can offer the treatment you need.

If you know where and when you would like to be seen, you may be able to book your appointment while you are in the GP’s surgery. Your GP will tell you the place, date and time of your appointment. 

What if I don’t want to book there and then?

If you don’t want to book your appointment during your visit to the GP, you can be given an Appointment Request Letter to take away with you.

The letter contains information that you can use to book your appointment either on the telephone or through the internet. Your GP will also give you a password to use.

This information will help you book your appointment once you leave the GP surgery.

Most appointments can be booked this way, but in some cases you will need to call your chosen hospital directly to make your appointment.

Can I book all my appointments through e-Referral? 

It’s only your first hospital/clinic appointment that can be booked using e-Referral. You will book any subsequent appointments directly with the hospital you attend.

How do I book?

If you have not booked your appointment at the GP surgery, make sure your GP gives you your Appointment Request Letter and password so you can book at home. You can book by:

  • Calling the e-Referral appointments line on tel: 0345 608 8888 (Monday to Friday 8.00am - 8.00pm, Saturday and Sunday 8.00am - 4.00pm)
  • visiting the E-Referral website.

For more details about E-Referral, you can visit the NHS.uk website

Choosing the right hospital for you

All patients have the right to choose the hospital or clinic where they want to be treated. You can find out more details about choosing hospital services.

Information for GPs

We want to help you and your practice make the most of e-referral and the services offered by Newcastle Hospitals. If you have any problems or queries about e-referral, please email: 

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