Patient and visitor guides


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Freeman Hospital

(0191) 233 6161

Hospital facilities

We have a range of facilities at the Freeman Hospital which we hope will make your visit more comfortable.

Concourse shop

On level two of the Freeman - along the corridor from the main entrance - our concourse shop is run in with the League of Friends. The shop is open seven days a week from:

  • Monday to Friday: 7.30am to 7.45pm
  • Saturday and Sunday: 8.00am to 7.00pm.

The shop sells a wide range of newspapers and magazines, sandwiches, snacks and drinks, as well as a huge choice of sweets, biscuits and other general groceries.

It also offers seasonal gifts and goods including cards, cuddly toys, games and other forms of entertainment to help make your time in hospital pass more easily. 


The restaurant is on level one of the Freeman Hospital and is a pleasant 320-seat area with sunny glass conservatories and alcoves next to the main seating area. Our friendly staff offer hot and cold meals for patients, visitors and staff, and we are open 365 days a year. Mealtimes are:

  • a wide choice of breakfasts including full English and healthy options such as muesli and fruit salads served from 7.30am until 11.00am (10.45am on Saturday and Sunday)
  • lunch starts to be served at 11.30am and meals continue through to dinner up until 7.30pm in the evening.  

Hot and cold meals and drinks are also available during these times and we have vending machines stocked with fresh sandwiches and other snacks outside the mealtime hours.

You can reach the restaurant from the lift opposite the reception desk in the main entrance area at the Freeman. Alternatively, take one of the four main lifts to level one, turn right out of the lifts, and continue along the corridor until you see the signs for the restaurant.

You can find out more about food in our hospitals.

Shop and café at the Northern Centre for Cancer Care

To the rear of the Freeman Hospital on level two - near the main entrance to the Northern Centre for Cancer Care - we have a shop and café.

The shops sells newspapers and magazines, drinks, snacks and confectionary. Next to the shop is a small café selling coffee, tea and light snacks.

The opening hours are:

  • Monday to Friday: 7.00am to 7.30pm
  • Saturday and Sunday: 10.00am to 5.00pm

Pharmacy and shop

We have a pharmacy and shop on level two which - as well as being the main point of contact for your patients’ prescribed medication - offers a wide range of toiletries, jewellery and small gifts.

Find out the opening times and location on the dispensary webpage. 

WRVS Shop and Snack Bars

In the Main Outpatient Department there is a WRVS shop selling hot and cold sandwiches and drinks. You can even top up your mobile phone here.

There is also a WRVS kiosk in the ENT Outpatient Department and on level two in our Cardiothoracic Services near Wards 23 and 24.

ATM cash machine

There is an ATM cash machine to withdraw cash and top up your mobile phone. The machine is next the main lifts on the second floor of the Freeman. Come through the main entrance of the hospital and follow the main corridor as far as you can go. Turn left and the cash machine is on your immediate left.

Hairdressing salon

The hairdressing salon is on level two on the main corridor – along from the main entrance to the hospital and next to the concourse shop. 

The salon offers a wide range of haircuts, styling and colour treatments for patients, visitors and staff at great prices.

Visits to the wards can also be arranged by the staff if this would be more convenient for patients. Just ask a member of staff to contact the salon who will be able to make an appointment for you.

The salon's opening hours are:

  • Monday to Thursday: 9.00am to 5.00pm
  • Friday: 9.00am to 6.00pm


We have a small library where people can buy second hand books for reasonable prices. Opening hours are:

  • Monday to Wednesday: 1.30pm to 3.30pm
  • Thursday: 11.00am to 1.30pm
  • Friday: 1.30pm to 3.30pm

Charlie Bear shop

To the rear of the Freeman Hospital on level two – near the main entrance to the NCCC – there is a shop run by cancer charity Charlie Bear. Here you can buy a range of jewellery, hats, scarves and gifts, all in support of the charity.


We have a chapels and quiet rooms in the hospital Chapel of Christ the Healer (level 2).

You can find out more on the Chaplaincy webpage.

Car parking

We have parking available at various locations across the Freeman site. You can find out more about car parking at the Freeman Hospital.

Other services and facilities

You can also find out about the other services and facilities across our hospitals.

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