Emergency Department

Patient testimonials

Thank you letter to staff in A&E NGH

"I cannot comment the staff enough at the Accident Ward of Newcastle General Hospital.  We went in with my mother who is 92 years old and they could not do enough to help her.  The Nurse Linda Adams and all the staff - I could not praise them enough.  Thank you all".  Mrs JM

Thank you letter to staff in A&E NGH

"Just a note to thank you all for the fantastic care you gave our son who came into A&E in the early hours of Sunday morning following an RTA.  I can't really find the right words to express the gratitude we feel.  The speed with which you dealt with him but still took time to care for us will never be forgotten".  Mr & Mrs T

Thank you letter to staff in A&E NGH

"I am writing on behalf of the family to express our gratitude for the exemplary care given to our late mother during her admission to Newcastle General Hospital from 6th to 10th November 2007.  Everyone who was involved in her care from the first Paramedic who attended her home through Accident & Emergency and Ward 21 provided the highest standard of care to our mother. 

In particular we would like to thank Sister Debbie MacDonald and her nursing team on A&E, Mr Nigel Fox and his medical staff especially Mr Paul Cattherton and Sister Karen Anderson and her team on Ward 21.  Their care and attention to our mother and consideration towards our family exceeded all expectations and made a very difficult time easier to bear.  Please pass our sincere gratitude to all involved in her care.

At a time when the NHS is often criticised we cannot fault the care our mother received in the last days of her life".  Miss AH

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