Opening Hours

8am to 8pm, 7 days a week


Patient quote

"I recently had cause to visit your Walk in Centre when my eldest daughter cut her hand quite badly whilst at home drying a glass.  The level of service provided by your staff from reception through to treatment was so refreshingly good I felt I ought to let them know."  Mr PV

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Jargon buster


Stitches, which are sterile, surgical threads used to repair cuts (lacerations).

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Emergency Department

Westgate Urgent Treatment Centre

Westgate Urgent Treatment Centre (at the old General Hospital site on Westgate Road)is closed to the public in April as the NHS reorganised services to manage the COVID-19 ourbreak locally.

For patients needing to attend an urgent treatment centre for non-Covid-19-related health needs, Ponteland Road Urgent Treatment Centre remains open from 8am to 10pm every day, at 169 Ponteland Road, NE5 3AE.

Information for the public about Coronavirus:

If you have arrived back from China or another specified place within the last 14 days - or been in contact with someone with Coronavirvis - AND have the following symptoms - cough, fever or shortness of breath, please ring NHS111 for advice. For the latest information visit

The Westgate Urgent Treatment Centre is a nurse-led unit for patients with minor injuries and illnesses and is staffed by specially-trained nurse practitioners, staff nurses and healthcare assistants. 

Examples of conditions treated at the Westgate Urgent Treatment Centre include:

  • coughs and colds
  • high temperature
  • urinary tract infections
  • conjunctivitis
  • simple cuts and bruises
  • foreign bodies superficially embedded in tissue
  • minor trauma to hands limbs and feet, sprains
  • minor burns or scalds
  • emergency contraception
  • ear, nose and throat problems.

No doctors work on this unit, but they are supported by the medical staff of the RVI Emergency Department as required. 


No appointment needed

You do not need an appointment at the Westgate Urgent Treatment Centre - just turn up and wait your turn to be treated. Your GP can also refer you here for treatment if appropriate. 

Our staff have access to many services within the hospital and community, including: the Emergency Department, medical specialties, outpatient clinics, social work teams and GP surgeries. This means that you will receive the best possible treatment and advice efficiently and effectively from the most appropriate health care professional.

You can find out more about our other walk-in centres.

How to find us

Directions to the Walk in CentreShow [+] Hide [-]

You can find the Walk in Centre on Westgate Road, at the front of the Campus for Ageing and Vitality. The address is Westgate Road, Newcastle, NE4 6BE.

To find us:

  • The Westgate Walk-in Centre is housed in a dedicated building directly on Westgate Road
  • The entrance to the Walk in Centre is at the front of the building
  • Those patients with mobility restrictions, wheelchair users or parents with prams should enter from the right of the building and use the ramp
  • Register your attendance at the reception desk and you will be told what will happen next.

How to get to the hospital

Who should go to the Urgent Treatment Centre?

Most minor injuries and ailments can be treated at the Urgent Treatment Centre. Patients with eye injuries should report to the Eye Emergency Department at the Royal Victoria Infirmary.

Opening hours

The Westgate Walk in Centre is open from 8.00am to 8.00pm, seven days a week.

You can find out about the Out of Hours GP service and the Eye Emergency Department at the Royal Victoria Infirmary.

More information

For medical advice, or if you are unsure whether the urgent treatment centre is the right place for you to be treated, please contact:

  • Tel: 111 or log onto their website.

To contact the centre reception:

  • Tel: 0191 282 3000
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