Childrens Services

You're Welcome

We work hard to ensure that our services are 'young people-friendly'. We also work to spread good practice right across our hospitals where young people use our health services. 

“You’re Welcome” is a National Quality Accreditation Scheme from the Department of Health which shows that health services have been assessed as young people-friendly, and are of a high standard. 

Nationally accredited services

In December 2010, our Children and Young People’s Forensic Service was our first service to be “You’re Welcome” accredited. At that time, we were one of only three of the 16 Foundation Trusts in the country to achieve this national award.

Now, five of our Children’s Services are “You’re Welcome” accredited. The full list includes:

More of our services are currently going through the accreditation process, so please look out for more details.

How are young people involved?

Young people helped with the assessments for the awards, and we hope they will also be involved in helping us shape our services for the future. Young people worked with staff on a range of projects including:

  • telling us what they thought about our services
  • developing new patient information
  • developing new meal menus
  • the decoration of a department
  • creating prompt cards, stating how they would like staff to treat young people.

As part of the scheme, some services have also implemented a scheme called ‘a spoonful of questions’ which helps young people to talk openly with their doctors about issues that are important to them and their health.

More information

Whether you have been a patient or a visitor to The Great North Children’s Hospital at the RVI, or even if you live in the North East and would like to help us shape our Children’s Services, you can get in touch by emailing:

You can also find out more about the You’re Welcome scheme on the National Youth Agency website and on the Department of Health’s website.

For more details about the Newcastle Hospitals "You’re Welcome" project, please contact:

  • Jenny Palmer, Matron
  • Tel: 0191 282 5538
Great North Children's Hospital
New Victoria Wing
Royal Victoria Infirmary
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