Dental Services

North of Tyne Out of Hours Dental Emergency and Advisory Service

Out of Hours Dental Emergency and Advisory Service (for patients in Newcastle, North Tyneside and Northumberland)

What does the service do?


The Out of Hours Dental Emergency and Advisory Service provides advice and / or dental treatment to patients whose clinical need necessitates general dental services outside of normal opening hours.

Patients suffering from a dental problem out of normal working hours are triaged and if necessary the calls are forwarded to the dentist on call. Depending on the nature of the call, advice may be given on how to manage the condition or, if deemed necessary by the dentist, urgent care or emergency dental care may be provided.

Emergency dental care for the following conditions will be given within 3hours of the dentist receiving the call.

(i)               dental trauma;

(ii)              dental haemorrhage; or

(iii)              increasing dental swelling/airway threatening swelling;



Urgent treatment shall be provided in circumstances where prompt care and treatment is needed because, in the opinion of the dentist, the patient’s oral health is likely to deteriorate significantly, or the patient is in severe pain by reason of their oral condition. Only treatment which is necessary to prevent  significant deterioration or address  severe pain will be provided.  These conditions include:

(iv)             broken fillings;

(v)              loose crowns;

(vi)             toothache;

(vii)            sore mouth/oral ulceration;

(viii)           denture repairs/’eases’;

(ix)             pericoronitis;

(x)              dental infection;

(xi)             acute periodontal conditions (eg. Acute Ulcerative Gingivitis).

Urgent care is provided within 24hours. If the patient’s health is unlikely to deteriorate then advice rather than treatment will be given.

How can I access the service?

Patients can access the service by telephoning the NHS on 111. Patients who live outside of the catchment area for this service can also access care in their locality by calling 111.

This service is available from 18.30 to 22.00 Monday to Friday and 09.00 to 21.00 on Saturday, Sundays and national holidays e.g. Christmas Day, etc.

Where is the service?

The service is delivered from two sites one in Newcastle and one in Northumberland. As this service is not available by direct access, the addresses are not given here to avoid confusion. However, if you would like to know more about the service, please contact the manager of the service who is based at the Dental Department at Arthur’s Hill clinic during normal opening hours.

Arthur's Hill Clinic
Douglas Terrace
Newcastle upon Tyne

Tel: 0191 219 5209


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