Patient and visitor guides


Help keep our hospitals clean



Patient testimonials

Thank you letters for the Women's Health Unit

"I just wanted to say how nice the members of staff in the Women’s Health Unit were when I attended for some treatment. I was very anxious about having the treatment and didn’t really know what to expect. All staff in the unit were very pleasant and explained everything to me which helped me relax and put my mind at ease. The sister that performed the treatment was very friendly and went through every little detail with me which made me feel so much less anxious about having treatment. All the staff are very professional and very caring."

"I am writing to express my very great appreciation for the wonderful service which I received recently when I had treatment at the Women’s Halth Unit at the RVI. I was treated by Miss Jilly Goodfellow, Nurse Practitioner for colposcopy. Miss Goodfellow dealt with me throughout in a totally professional and also very caring manner, turning what would otherwise have been a very worrying time for me into a much easier experience. The service which I received was excellent in all respects and I cannot praise her and her team highly enough for the work which they do."

"Thank you so much for your caring support and professionalism which you showed me recently while attending colposcopy. We were made to feel really at ease and reassured and are very grateful for this.

If a woman has to have this rather unpleasant treatment, the one thing they should wish for is to have it performed by somebody as nice and welcoming as yourself!"

"I just wanted to say thank you for looking after me so well when I came in last month. You were all wonderful and really put me at ease when I was quite scared. From start to finish, everything has been great, so thank you."

"I wanted to write and thank you for the wonderful care I received from both nursing and medical staff. The procedure has been a great success. Many thanks again to all the super staff on the unit."

"I just wanted to say thank you for the wonderful service offered by the Women’s Health Unit colposcopy service. I always feel supported and reassured by your expertise and professionalism. Many thanks, your hard work is greatly appreciated by women like myself."

Patient thankyou letter for Ward 40

I am writing to you about my stay in the RVI in Ward 40 on January 3rd and 4th 2007, when I was having a minor operation under the care of Dr Brown.

I would like you to know how hard working, tactful and supportive the staff were. The two staff nurses Jilly Goodfellow and Angela Black worked with the other staff as a team and I was surprised to see them both involved in cleaning the beds and lockers as well as serving coffees and meals. The medical care they gave was excellent, dealing with the most embarrassing tasks with tact and humour.

I was impressed by their attitude to ensuring everyone was comfortable and pain free. I don’t think I have ever felt so cared for and important as an individual ever before in a hospital.

I know patients often will complain and so I felt that is was important that I wrote to compliment all the staff on working so hard to ensure patients were well cared for and happy.


© Copyright Newcastle upon Tyne Hospitals NHS Foundation Trust 2020 Site by TH_NK