Opening times

Monday to Friday 8.30am - 4.30pm

Saturday and Sunday 9.00am - 12.00noon (urgent appointments only)

Ophthalmologists on-call 24/7


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"I would like to thank the staff in Eye Casualty for treating me with kindness, consideration and explanations" Mrs NS

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Eye Department

Eye Emergency Department

The Eye Emergency Department is based in the Ophthalmology Outpatient Department at Newcastle's RVI. 

All patients are encouraged to see their GP in the first instance who will refer you to the Eye Emergency Department, or to A and E if appropriate. You can refer yourself to be seen here if your eye condition or injury is urgent. However, please check our opening hours. If we are closed, then please attend A and E.

On arrival you will be assessed by a member of our nursing staff and then seen by either a doctor, optician or another nurse, depending upon your condition.

How to find us

Directions to Eye Emergency Department from Claremont Wing and multi-storey car parkShow [+] Hide [-]

The Eye Emergency Department is based in the Ophthalmology Outpatient Department in Claremont Wing at the Royal Victoria Infirmary. To find us:

  • Come through the Claremont Wing entrance which is accessible from Queen Victoria Road, via the entrance to the multi-storey car park.
  • Follow the signs for Claremont Wing on the corridor which takes you straight ahead, turning left and then right until you reach the entrance of the Eye Outpatient Department.
  • Go to the main reception desk on your left hand side where staff will direct you to the right clinic area. 

How to get to the hospital

Opening times

Eye Emergency opening times are as follows:  

  • Monday to Friday - 8.30am - 4.30pm
  • Saturday and Sunday - 9.00am - 12:00 noon (urgent cases only) - if you have an eye injury / emergency eye problem please ring the Eye Emergency service for advice 0191 2825583 and you will be given an urgent appointment.
  • Closed Bank Holidays

If you have an eye injury or problem and need to be seen outside of our opening times, please go to the Emergency Department at the Royal Victoria Infirmary.

Consultant Ophthalmologists and registrars are available on-call 24 hours a day, 7 days a week.

Staff you are likely to meet

The clinic team is led by Sister Hope and is made up of doctors, nurses, opticians, orthoptists, medical photographers, visual field technicians, nursery nurses and other support staff.


All the consultants in the department have highly skilled doctors working with them. Although your appointment is with a named consultant you may be seen by a member of their team although your consultant will be closely monitoring your care.

Things you need to know

  • There is a special area in outpatients for children with a supervised play area with toys, and a mother and baby room. Staff here have been specially trained to care for children.
  • Public telephones in reception and main waiting area.
  • There are vending machines in the outpatient waiting area for hot and cold drinks anda trolley service selling drinks and snacks is also available from 11.00am to 3.00pm Monday to Friday.
  • Contact us on tel: 0191 282 5905
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