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Newcastle Sexual Health - LATEST NEWS

Newcastle Sexual Health - LATEST NEWS

If you are concerned or want to talk about any aspect of your sexual health, you can make an appointment in confidence at your local NHS sexual health service.

Our services -


Latest news

August 2020 Telephone-led service for Sexual Health problems

All healthcare services are changing in response to the spread of Coronavirus. We have adapted our service to limit the number of patients visiting New Croft Centre to reduce transmission between patients in our waiting areas. Many sexual health problems can be managed over the telephone and we are using telephone consultations as much as possible. However if you need to attend for a procedure or examination this can be arranged.

To access our telephone-led services you must telephone us on 0191 229 2999. Our reception team will take a note of your problem and you will be phoned back by one of our doctors or nurses to discuss the issue and decide how best to help.

Phone lines are open between 08:30 and 16:00 Monday to Friday.

There is no longer a walk in service and access to the building is only for those people who have contacted us by phone or via the website DIY kit requesting service except on a Wednesday afternoon for the under 18s. Friends and relatives are not allowed to accompany you inside our building and you must wear a face covering (we can provide one if you forget to bring one).

Please do not attend our service if you have been told to self-isolate or you have symptoms of coronavirus with include fever and /or a new persistent cough.

If you attend our services for a long term health condition then this is continuing but many of our consultations will be over the telephone.

These are the sorts of problems we can manage:

  • Asymptomatic screening for STIs by providing a DIY kit
  • Symptoms of an STI (sexually transmitted infection) such as discharge from the penis, ulcers and sores.
  • HIV prevention (post-exposure prophylaxis after sexual exposure to HIV known as PEPSE), HIV testing and HIV treatment
  • If you have been in contact of an infection such as chlamydia and gonorrhoea
  • Emergency contraception including emergency pills (previously known as morning after pill) and copper IUD (coil)
  • Provision of contraception including long acting reversible contraception such as copper and hormonal IUCs (coil), contraceptive implants
  • Provision of progestogen only pills (e.g. Desogestrel) and where possible combined pills/patches/rings (eg Rigevidon)
  • Provision of Depo-Provera or Sayana Press injections
  • Cervical screening tests

There are still some aspects of our service that haven't restarted such as vaccinations but we will let you know as soon as we restore this part of our service. Thank you for your patience and understanding.

Do it yourself at home sexual health testing kits (DIY kit)

You are now able to request a do it yourself at home sexual health testing kit (DIY kit) from New Croft Centre by telephoning 0191 229 2999 between 08:30am and 4:00pm or by requesting online. These DIY kits are only suitable if you do not have any symptoms of an STI. If you are symptomatic or have been told you are a contact of infection you should telephone 0191 229 2999 for advice.

There are four types of DIY kit available and they are colour coded for ease.

  • Orange for women
  • Green for men who have sex only with women
  • Yellow for men who have sex with men
  • Blue for trans/non-binary individuals

Please note that these DIY kits are only available to pick up on a Monday, Tuesday, Thursday and Friday from 9:15am until 4:00pm and on a Wednesday from 9:15am until 1:00pm.

If you telephone us you will be given a date and time slot to collect your DIY kit over the telephone.

If you would like to use the online requesting service please click on the link below and give us your name, date of birth and telephone number. You must choose a date and time slot that is convenient to collect your DIY kit. You must give us three working days to arrange your collection slot. You will receive a text message with your allocated collection time and date but this will not be immediately. If we are unable to give you your preferred time we will give you a time closest to it. Please contact us on 0191 229 2999 if this time is not convenient.

Please note that if you are under 18, and have requested the DIY kit online, due to our safeguarding policy you will be contacted by telephone before a collection slot will be provided.

Do not attend New Croft Centre to collect your DIY kit if you or a member of your household has symptoms associated with Covid 19 such as fever, cough, loss of taste or sense of smell. You must also not attend if you have otherwise been advised to self-isolate. You could ask a friend or relative to collect the DIY kit but they must bring the text message with the collection time and date with them.

Please wear a face covering when you attend to collect your DIY kit.

The DIY kits will include full instructions regarding how to take the samples and how to post them back to us using Royal Mail.

The online form can be found at:

Young people's UNDER 18 sexual health clinic @ New Croft

Every Wednesday 13.30 until 16:00

During COVID-19 this free, friendly and confidential sexual health information, and support walk in service is for young people aged 17 years and under:

  • STI testing
  • Free condoms
  • Long acting reversible contraceptives including the implant and injection
  • Contraceptive pill
  • Emergency contraception (plan B)
  • Pregnancy testing
  • Pregnancy decision making

This clinic is delivered by New Croft Clinical Team and Sexual Health Workers working in partnership with Streetwise Young People's Project

If you are aged 18 or over please ring 0191 229 2999 or visit or

Please note: You must wear a mask when you attend New Croft.

Contraception advice during COVID-19 Pandemic

It may be difficult to see a doctor or nurse during the COVID-19 pandemic. These are the things you need to know about the longer acting contraceptives:

1. Depo Provera® and Sayana Press® injections are effective as a contraceptive for 14 weeks. After this time either use condoms or a nurse/doctor may be able to issue a desogestrel progestogen-only pill (POP) that you take daily without a break. It will take two days before the POP will be effective if started after 14 weeks from the last injection. If you are taking some medication that affects how hormonal contraceptives work, eg for epilepsy, use a POP and condoms together.

2. There is evidence that Nexplanon® implant is effective for 4 years of use. After this time keep the implant in place but use either condoms or a desogestrel POP as well.

3. Mirena® and Levosert® intrauterine systems (IUS) are effective for 6 years. After this time keep the IUS in place but use either condoms or a desogestrel POP as well. All women over 45 years at the time of fitting can rely on these devices until age 55.

4. Jaydess®IUS is effective for 3 years and Kyleena® IUS for 5 years. After this time keep the IUS in place but also use condoms or a desogestrel POP.

5. If your Copper IUD is licensed to provide contraception for 10 years, there is evidence it lasts for 12 years. After this time keep the IUD in place but use condoms or a desogestrel POP. If the copper IUD is licensed for 5 years then do not have it removed but use condoms or take a desogestrel pill after this time. All IUDs fitted after the age of 40 will provide effective contraception until 55 years.

For further information on contraception, abortion and sexual and reproductive health - please see the Faculty of Sexual and Reproductive Health guidance for patients

For further information about sex, social distancing and Covid-19 - please see the British Association of Sexual Health and HIV guidance

Free Condom Provision in Pharmacies


Pharmacy Address


St Anthony's Pharmacy, St. Anthony's Road, Walker, NE6 2NN


Walkergate Pharmacy, Walkergate Health Centre, Benfield Road, NE6 4QD


Kerr Pharmacy, 26 Shields Road, Byker, NE6 1DR


Fairmans Pharmacy, 379 Benton Road, Benton, NE7 7EE


ASDA Pharmacy, Hollywood Avenue, NE3 5BU


Meadows Pharmacy, 46-50 The Meadows, Fawdon, NE3 3NA

Newbiggin Hall

Fairmans Pharmacy, 19 Newbiggin Hall Centre, Newbiggin Hall, NE5 4BR

Cowgate / Blakelaw

Ponteland Road Pharmacy, 163-167 Ponteland Road, Cowgate, NE5 3AE


Throckley Pharmacy, Tilmouth Park Road, Throckley, NE15 9PA


Newburn Pharmacy, 1 Newburn Road, Newburn, NE15 8LX


Ashchem Chemist, Denton Turret, 10 Kenley Road, Denton, NE5 2UY


Nunsmoor Pharmacy, 33 Nunsmoor Road, Fenham, Newcastle upon Tyne, NE4 9AU

West Road

Lloyds Pharmacy, 168 West Road, Newcastle Upon Tyne NE4 9QB

Westgate Road

Lloyds Pharmacy, Prospect House, 501 Westgate Road, Newcastle Upon Tyne NE4 8AY


Farah Pharmacy, 44 Adelaide Terrace, Benwell, NE4 8BL


Whitworths Pharmacy, 132 - 136 Elswick Road, NE4 6SL

Kingston Park

Tesco Pharmacy, NE3 2FP

City Centre

Superdrug, Northumberland Street

Please follow the UK government's advice regarding using healthcare services - see and choose Coronavirus.

Need information on how to look after your sexual health during lockdown?
A new page on the city council website brings together all the places in Newcastle that you can contact for sexual health advice and support, including access to free condoms and other services. There is also a new Facebook page, called 'Sexually Healthy Newcastle' ( sharing information about these services as well as other ways you can look after your sexual health and relationships.

Sexual health in Newcastle - PLEASE SEE LATEST NEWS

The New Croft Centre in the heart of the city, provides Newcastle Hospitals Community Sexual Health Services.

The Centre offers both walk-in clinics and booked appointments, giving people easy access to a wide range of sexual health services.

As well as the New Croft Centre, we also hold sexual health clinic sessions across Newcastle.

You can print off the New Croft Registration Form , complete details and bring it with you when you attend the clinic.

Team of specialists

Our friendly team of professionals provide a confidential service to help you with a wide range of sexual health issues. Our team includes health advisors, doctors, sexual health nurses and support staff.

You can find out more about our team.

© Copyright Newcastle upon Tyne Hospitals NHS Foundation Trust 2020 Site by TH_NK